All prices shown on this website are quoted in Pounds Sterling (£) and include VAT at the applicable UK rate, unless otherwise stated. For customers ordering from outside the UK, prices displayed include the relevant local sales tax for your region where applicable.
For orders shipped outside the UK, your order may be subject to import duties and taxes levied by the destination country. Where applicable, these are calculated and shown separately at checkout, in addition to the item price. We are not responsible for any additional customs charges applied after delivery, and you are responsible for paying these where they have not already been collected at checkout.
Delivery Charges
Delivery charges are calculated automatically at checkout based on the weight of your order and your delivery destination. The exact cost of delivery will always be shown before you complete payment.
Fabric orders
- United Kingdom: delivery is free.
- Europe (Ireland, France, Germany, Spain, Italy): from £30.00, calculated by weight.
- Rest of Europe: from £30.00, calculated by weight.
- United States and Canada: from £30.00, calculated by weight.
- Australia: from £30.00, calculated by weight.
- Rest of the world: calculated by weight and destination at checkout.
Wallpaper orders
- United Kingdom: samples are delivered free of charge. Standard delivery starts at £7.15, rising to £8.95 and £13.45 depending on the weight of your order.
- Europe (Ireland, France, Germany, Spain, Italy): from £9.80, calculated by weight.
- United States: from £10.90, calculated by weight.
- Canada: from £11.75, calculated by weight.
- Australia: from £11.30, calculated by weight.
- Rest of the world: calculated by weight and destination at checkout.
Other items
- United Kingdom: standard delivery is £4.99, free on orders over £50.
- European Union: £14.99, flat rate.
- Rest of the world: £23.99, flat rate.
Delivery times vary by destination and will be confirmed at checkout. If you have any questions about delivery to your location, please contact us before placing your order.
Returns and Refunds
Alison Gee Art and Design is committed to providing the best possible service and experience of its textiles and wallpapers to all customers, and the returns and refunds policy as set out below, explains in detail what can be done once an order has been placed.
Key points
- Orders may be cancelled only if they have not yet been printed or despatched
- Notify us within 30 days if you have not received all or part of your order
- Notify us within 30 days if any item is incorrect, faulty or damaged
- Unwanted made-to-order items cannot be returned or refunded
- Unwanted stock items can be returned within 30 days of receipt for a refund
- Refunds will be made using the original payment method
Order cancellations
Should you wish to cancel your order, please contact us at the earliest opportunity. Note that we will be unable to cancel your order if it has already been printed or despatched.
Non-delivery
Please contact us within 30 days if you have not received all or part of your order. Note that we will be unable to pursue your claim if you do not notify us within 30 days of placing your order.
Fabric Tolerance Guide
Textiles are inherently flexible, however, and there is usually room in the weave for movement, that might affect the dimensional accuracy of the final product.
In addition to there being inherent flexibility in the weave, natural fibre fabrics such as Cotton, Linen and Bamboo will readily absorb moisture, or will evaporate moisture from within them. This can lead to shrinking or swelling of the fibres that can lead to changes in the dimensions of the final print.
Handling of natural fibre fabrics can also affect the dimensionality, as fibres move around, change shape and in some cases break down, which can cause shrinkage or elongation of the prints.
As a guideline, it is wise to include a tolerance for a change of dimensions of +/- 3% on the length, and +/- 2% on the width, although this will vary from fabric to fabric, and with environmental conditions.
Incorrect, faulty or damaged goods
Should any item be incorrectly supplied, faulty or damaged, please contact us within 30 days of receipt. We will be happy to arrange a replacement or refund. Note that you may be required to return the goods, the cost of which will be refunded to you.
Unwanted goods
Since custom-printed fabric is produced specifically for you, we will be unable to restock and resell the item. For this reason, we will be unable to accept returns of unwanted custom-printed fabric. All other items are stock items and can be returned within 30 days of receipt. Note that items must be unused and in a saleable condition. Please contact us before returning stock items so that we can issue an authorisation number. Returns received without an authorisation number will not be processed, and the cost of returning unwanted items will be at your own expense.
Refunds
Refunds will be made using the payment method used to place the original order. We aim to process all refunds within two (2) working days, but you should allow up to five (5) working days for the funds to clear.