For orders shipped outside the UK, your order may be subject to import duties and taxes levied by the destination country. Where applicable, these are calculated and shown separately at checkout, in addition to the item price. We are not responsible for any additional customs charges applied after delivery, and you are responsible for paying these where they have not already been collected at checkout.
UK prices include VAT. Prices for deliveries outside the UK are exclusive of UK VAT. Local taxes, duties and import charges may apply.
CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS DUTIES ARISING.
If an international order cannot be delivered because the recipient does not pay the applicable customs duties, import taxes or other charges, this does not constitute a cancellation by us and does not entitle the customer to a refund. Any costs incurred as a result of non-delivery, return or abandonment of the parcel may also be charged to the customer.
Delivery Charges
Delivery charges are calculated automatically at checkout based on the weight of your order and your delivery destination. The exact cost of delivery will always be shown before you complete payment.
Delivery times vary by destination and will be confirmed at checkout. If you have any questions about delivery to your location, please contact us before placing your order.
Fabrics will be delivered folded, and not on a roll. If you would like your fabrics delivered on a roll please get in touch and the additional charge will be calculated.
Returns and Refunds
Alison Gee Art and Design is committed to providing the best possible service and experience of its textiles and wallpapers to all customers, and the returns and refunds policy as set out below, explains in detail what can be done once an order has been placed.
Key points
- Orders may be cancelled only if they have not yet been printed or despatched
- Notify us within 30 days if you have not received all or part of your order
- Notify us within 30 days if any item is incorrect, faulty or damaged
- Unwanted made-to-order items cannot be returned or refunded
- Unwanted stock items can be returned within 30 days of receipt for a refund
- Refunds will be made using the original payment method
Order cancellations
Should you wish to cancel your order, please contact us at the earliest opportunity. Note that we will be unable to cancel your order if it has already been printed or despatched.
Non-delivery
Please contact us within 30 days if you have not received all or part of your order. Note that we will be unable to pursue your claim if you do not notify us within 30 days of placing your order.
Fabric Tolerance Guide
Textiles are inherently flexible, however, and there is usually room in the weave for movement, that might affect the dimensional accuracy of the final product.
In addition to there being inherent flexibility in the weave, natural fibre fabrics such as Cotton, Linen and Bamboo will readily absorb moisture, or will evaporate moisture from within them. This can lead to shrinking or swelling of the fibres that can lead to changes in the dimensions of the final print.
Handling of natural fibre fabrics can also affect the dimensionality, as fibres move around, change shape and in some cases break down, which can cause shrinkage or elongation of the prints.
As a guideline, it is wise to include a tolerance for a change of dimensions of +/- 3% on the length, and +/- 2% on the width, although this will vary from fabric to fabric, and with environmental conditions.
Incorrect, faulty or damaged goods
Should any item be incorrectly supplied, faulty or damaged, please contact us within 30 days of receipt. We will be happy to arrange a replacement or refund. Note that you may be required to return the goods, the cost of which will be refunded to you.
Unwanted goods
Since custom-printed fabric and wallpaper are produced specifically for you, we will be unable to restock and resell the item. For this reason, we will be unable to accept returns of unwanted custom-printed fabric. All other items are stock items and can be returned within 30 days of receipt. Note that items must be unused and in a saleable condition. Please contact us before returning stock items so that we can issue an authorisation number. Returns received without an authorisation number will not be processed, and the cost of returning unwanted items will be at your own expense.
Refunds
Refunds will be made using the payment method used to place the original order. We aim to process all refunds within two (2) working days, but you should allow up to five (5) working days for the funds to clear.