Refund policy
Returns and Refunds
Because every item is custom printed to order especially for you, we are unable to accept returns or offer refunds for change of mind, incorrect measurements, or colour variations between your screen and the printed product.
Tolerable Variation in Printing
As our fabrics and wallpapers are printed onto natural materials, a degree of variation is normal and not considered a fault. This includes minor variation in printed colours, as well as slight colour variation in the ground (base cloth) from one batch or roll to another, due to the natural characteristics of the cloth. We take care to keep this within acceptable industry tolerances, but it cannot be entirely eliminated and does not qualify as a printing fault.
Faulty or Damaged Items
If your order arrives faulty, damaged, or misprinted beyond the tolerances described above, please contact us within 14 days of delivery at alison.gee@btinternet.com with your order number and a photo of the issue. We will arrange a replacement or a full refund, including return postage where applicable.
Incorrect Orders
If we have made an error with your order (wrong fabric, design, or quantity), please get in touch within 14 days of delivery and we will correct this at no extra cost to you.
How to Request a Return
- Email us at alison.gee@btinternet.com with your order number and details of the fault.
- We may ask for photos to help assess the issue.
- Once approved, we'll confirm next steps for a replacement or refund.
Refunds
Approved refunds are issued to your original payment method within 5-10 business days.
This policy does not affect your statutory rights under UK consumer law.